PLEASE NOTE:
Because things are extra busy in our warehouse and with our carriers, delivery may take a little longer than usual. Thanks for your understanding.
How do I know my delivery day?
You can pick your preferred delivery day yourself.
On the morning of delivery, DHL or PostNL will let you know what time they expect to stop by.
Tip:
Order well in advance! We always ship within the promised timeframe, but after that it's in the carrier's hands. We can't guarantee that your order will arrive on your chosen delivery day.
In our experience, 99% of orders are delivered on the day you choose.
In the Netherlands and Belgium, shipping costs €4.95 with DHL or €5.95 with PostNL on orders up to €60.
Shipping is free when you order over €60.
Ordering from another European country, or sending a gift within Europe?
Here are the shipping costs for most European countries:
Denmark: €16.95
Germany: €7.95 (free on orders over €75)
Finland: €21.95
France: €14.95
Hungary: €14.95
Ireland: €21.95
Italy: €14.95
Luxembourg: €12.95
Austria: €12.95
Poland: €14.95
Portugal: €16.95
Spain: €16.95
Czech Republic: €12.95
Sweden: €14.95
Have a different destination in mind? Get in touch via our contact form or call +31 (0)30 30 30 052 (available on business days from 9 am to 5 pm).
Order before 10 pm today and you'll have it tomorrow, except on Sundays.
You'll get a tracking code from PostNL or DHL as soon as your order reaches their sorting center. That's usually late in the evening.
Not home?
That can happen. DHL or PostNL will try to leave your order with your neighbors. If that doesn't work out, they'll take your parcel to a nearby DHL ServicePoint or PostNL pickup point.
You can check your email or the carrier's app to see where your order is.
Good to know:
Your order will be held at a DHL ServicePoint or PostNL pickup point for 1 week. If you don't pick it up in time, it will be sent back to us.
If that happens, please reach out via our contact form or call +31 (0)30 30 30 052 (available on business days from 9 am to 5 pm).
We'll gladly ship your order again, though new shipping costs will apply.
Absolutely! Just choose 'Pick up in Utrecht' at checkout. That saves you the shipping costs!
Please note:
Only head to our office after we've sent you an email confirming your order is ready for pickup. Our warehouse is at a different location!
Once you've received the email that your order is ready, you're welcome between 9 am and 5 pm at our office address:
ilovespeelgoed.nl
Gietijzerstraat 56
3534 AV Utrecht
Good to know:
We can't accept returns at our office. If you want to return an
order, you'll need to register it online and drop it off at a DHL ServicePoint or PostNL pickup point. You can find more information about returns here.
Still have questions? Feel free to get in touch via our contact form or call +31 (0)30 30 30 052 (available on business days from 9 am to 5 pm).
We're sorry to hear that! Here's how to find out where your order is:
1. Check the delivery day you chose
Did you happen to pick a different delivery day when you placed your order? If that date is still coming up, but you'd like to get your order sooner, get in touch via our contact form or call customer service at +31 (0)30 30 30 052 (available on business days from 9 am to 5 pm).
2. Check your tracking code
PostNL and DHL will send you a tracking code. Checking it might show that your delivery has been delayed, or that your order was left with your neighbors or at a pickup point.
3. Send us your order number
If steps 1 and 2 don't help, reach out via our contact form with a short explanation and your order number (you'll find it in your confirmation email). We'll contact the carrier right away and keep you posted!
1. Check your delivery day
Your confirmation email shows whether you picked a specific delivery day.
2. Check your spam folder
Take a look in your spam, junk, or promotions folder. Your tracking code might have ended up there.
3. Email us
No tracking code? Just email a short explanation and your order number to info@ilovespeelgoed.nl
You can pick up your parcel wherever and whenever it suits you. At checkout, you can
easily choose the DHL or PostNL pickup point or parcel locker you prefer.
If your order is already on its way to your address, you can often still use your tracking code to have the parcel delivered to a pickup point instead.
How long will your parcel be held?
- At a PostNL pickup point or DHL ServicePoint: 1 week.
- In a PostNL parcel locker: 3 days. After that, your parcel goes to a nearby pickup point, where it will be held for another week.
- In a DHL parcel locker: 1 week.
Couldn't pick it up?
Your order will be sent back to our warehouse. Still want to receive the parcel? Fill out our contact form or call us at +31 (0)30 30 30 052 (available on business days from 9 am to 5 pm).
We'll reship your parcel for €4.95 with DHL or €5.95 with PostNL and schedule a delivery day that works best for you.
DHL or PostNL will first try to leave your order with your neighbors. If that doesn't work out, they'll take your order straight to the nearest DHL ServicePoint or PostNL pickup point right after that first delivery attempt.
Your tracking code shows you exactly where you can pick up your order.
Good to know:
Your order will be held at a PostNL pickup point or DHL ServicePoint for 1 week.
Couldn't pick it up?
Your order will be sent back to our warehouse. Still want to receive the parcel? Get in touch via our contact form or call us at +31 (0)30 30 30 052 (available on business days from 9 am to 5 pm).
We'll reship your parcel for €4.95 with DHL or €5.95 with PostNL and schedule a delivery day that works best for you.
If a parcel isn't picked up at a PostNL or DHL pickup point or at our office in Utrecht, or if it's refused at the door, the carrier charges €4.95 in return shipping costs. We deduct this amount from your refund.
If you decide not to pick up your order or to refuse it without letting us know, we won't be able to process your return. Always contact us first, and we'll help you from there.
If you still want the items, you can order them again in our online store.