1. Pick your items
Once you've picked your items and added them to your cart, click 'Proceed to checkout'.
2. Fill in your details
At checkout, enter your delivery address and choose your shipping and payment method.
3. Complete your order
Click 'Pay now' to pay securely.
4. Confirmation
Once you've paid, we'll send you a confirmation email and get right to work on your order!
Note: didn't get an email? Check your spam, junk, or promotions folder.
Good to know:
If you have an account, ordering is even faster because your details are already filled in for you.
Prefer to order without an account?
You can do that too. Just fill in your name, address, phone number, and email address at checkout. We make it as easy as possible for you!
Yes, we ship everything straight from our own stock.
Tip for sold-out items:
Click the 'Email me when available' button and you'll automatically get an email as soon as the item is back in stock.
As soon as you've paid for your order, we send you a confirmation email right away.
If you haven't received it, a few things could be going on:
1. We landed in your spam folder
Always check your spam or junk folder first.
2. Gmail put the email in 'Promotions'
If you use Gmail, our email sometimes ends up under the 'Promotions' tab in your inbox, so check there too.
3. Microsoft is blocking our email address
Microsoft email providers (like @hotmail.com, @outlook.com, etc.) sometimes block our email address. Check if info@ilovespeelgoed.nl is on your blocked senders list and remove us from it.
4. A typo in your email address
You may have made a typo in your email address. Think that's what happened? Get in touch through our contact form and we'll resend your confirmation email and tracking code so you can follow your order.
Yes, you can! At least, as long as we haven't processed your order in our warehouse yet.
Give our customer service team a quick call to check: +31 (0)30 30 30 052 (available on business days from 9 am to 5 pm). If your order hasn't been processed yet, we can add the item for you and send you a payment link for the extra amount.
If you place a new order after your first one has already been processed, you'll pay shipping costs again for the new order.
Yes, you can! At least, as long as we haven't processed your order in our warehouse yet. Give our customer service team a quick call to check: +31 (0)30 30 30 052 (available on business days from 9 am to 5 pm).
Once your order has been processed, we can no longer change or cancel it.
That's right! It means you snagged the last one in stock. Because our stock is linked directly to our website, an item shows as 'sold out' the moment the last one is ordered.
Usually within 1 to 2 weeks, though sometimes it takes a little longer. It depends on our suppliers' stock and delivery times.
Can I get notified when the item is back in stock?
Yes, you can! Just click the 'Email me when available' button on the product page and you'll automatically get an email as soon as it's back.
Does a sold-out item always come back?
Not always. We keep our collection as up to date as possible, and sometimes an item is discontinued for good.
Yes, we can! Keep in mind that delivery usually takes a bit longer and shipping costs vary by country.
Here are the shipping costs for most European countries:
Belgium: €4.95 (free on orders over €60)
Denmark: €16.95
Germany: €7.95 (free on orders over €75)
Finland: €21.95
France: €14.95
Hungary: €14.95
Ireland: €21.95
Italy: €14.95
Luxembourg: €12.95
Austria: €12.95
Poland: €14.95
Portugal: €16.95
Spain: €16.95
Czech Republic: €12.95
Sweden: €14.95
Want to ship an order to a different country? Get in touch via our contact form or call us at +31 (0)30 30 30 052 (available on business days from 9 am to 5 pm).
Item availability depends on our suppliers and isn't always certain. That's why we can't offer this service.
We do have a back-in-stock notification, though. Just click the 'Email me when available' button on the product page and we'll let you know as soon as the item is back in stock.
You can use the Babycadeaubon at our shop. We don't accept the VVV Cadeaukaart or the Boekenbon.