You can register your order for a return within 90 days of receiving it.
Once you've registered your return and paid the €5.95 return shipping costs, we'll email you a return barcode. Take your parcel to a PostNL point and have them scan the barcode - no need to print anything.
If you return your entire order, we'll also refund the standard shipping costs you paid for the original delivery.
Head to our online return form to register your return. Enter your order number and the email address you used to place the order. You'll find both in your confirmation email.
After registering, you'll get a barcode by email, which you'll need to ship your parcel.
Head to our online return form to register your return. Enter your order number and the email address you used to place the order. You'll find both in your confirmation email.
Once you've registered your return and paid the €5.95 return shipping costs, we'll email you a return barcode. Take your parcel to a PostNL point and have them scan the barcode straight from your phone. No need to print anything.
Please note:
You cover the return shipping costs yourself. Pack your parcel securely and ship it with a tracking code. Hold on to your proof of postage until we've processed your return.
Return form required:
Always use the return form. You can't drop your parcel off at our office.
Damaged on arrival:
If your parcel arrives damaged, take photos before opening it and report it through the return form. We'll make sure it gets sorted out.
Still have questions? Get in touch
through our contact form or call us at +31 (0) 30 30 30 052.
You can return all or part of your order within 90 days of receiving it. Just go to our online return form to register your return.
Returning an order through our return portal costs €5.95.
When you use our return portal, you get a return barcode right away. It's quick and easy: you don't need to print anything, and you can simply drop your parcel off at a PostNL point.
We recommend using our return portal. Shipping a parcel yourself with PostNL costs €6.95 online and €8.75 at a PostNL point.
If you return your entire order, we'll also refund the standard shipping costs you paid for the original delivery.
If you only return part of your order, we'll refund the price of the items you sent back.
We get it - nobody likes paying for returns. Every return comes with real costs, from transport to checking the items and processing them in our warehouse. That's why we ask for a €5.95 contribution.
We also want to avoid unnecessary returns wherever we can. That's better for the environment and helps us keep our costs in check.
You don't pay any return shipping costs if we sent the wrong item, if something arrived damaged, or if the mistake was on our end.
If that happens, always take a photo of the damaged shipping box first and get in touch with us. We'll take a look with you and sort it out together. Please don't send items back in these cases without checking with our customer service team first.
You can return an item as long as it's complete, clean, and unused.
Feel free to take a look at the item the way you would in a physical store, just don't use it beyond what's needed to decide if you want to keep it.
Where possible, send the item back in its original packaging, including all labels, tags, parts, booklets, and accessories. Pack the item carefully and put it in the shipping box your order came in. If you no longer have that box, use another sturdy shipping box.
Never stick the shipping label or tape directly onto the original packaging or the item itself.
Use the shipping box your order arrived in. If you don't have it anymore, any other sturdy box will do just fine.
Don't use the original product box as a shipping box - it usually isn't sturdy enough for shipping and can get damaged along the way.
Don't stick the shipping label or tape directly onto the original packaging or the item itself.
We can't do direct exchanges, unfortunately. What you can do is return the item through our return portal and place a new order for the item you want instead.
As soon as we receive your return, we'll refund the purchase amount within 5 business days.
We process your return within 5 business days and refund the amount to the same payment method you used for the order.
You'll get a confirmation email with a credit note.
You're responsible for your return shipment until the parcel reaches us. We can't take responsibility for returns that get lost in transit or never arrive.
Make sure you hold on to your proof of postage until we've processed your return.
Yes, sale items can be returned too, as long as they meet our return conditions.
Parcels can only be sent back to our warehouse. Always use the return form.