We're sorry to hear that! We'd love to sort this out for you. Just send us a message through the contact form with the following, and we'll help you as quickly as we can:
- Your order number, which you'll find in your confirmation email.
- A photo or video of the damage or anything else that's wrong with the item.
- A short explanation.
- If applicable, a photo of the damaged shipping box before you opened it.
We'll get back to you that same business day!
Is your item not working the way it should? Is a part missing, for example, or is a pre-drilled hole in the wrong spot?
The fastest way for us to help you is if you reach out through the contact form.
Please include the following:
- Your order number, which you'll find in your confirmation email.
- A photo or video of the damage or issue. If the shipping box was already damaged when it arrived, please include a photo of the unopened box.
- A short explanation.
We'll get back to you that same business day!